Returns & Exchanges
We want you to love your merino wool essentials, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Our goal is to ensure you find the perfect fit and style for your long-term sustainable wardrobe.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully place your items in the original packaging or a reusable mailer, ensuring all original tags are still attached to the garments.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing