Frequently Asked Questions
Everything you need to know about our premium wool essentials.
How should I care for my wool garments?
Most of our items are machine washable on a cold, gentle cycle. We recommend using a wool-specific detergent and laying the garment flat to dry to maintain its shape and longevity.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items. Simply use our online portal to generate a prepaid shipping label for a seamless return process.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
Is your wool ethically sourced?
Absolutely. We only partner with suppliers who adhere to the Responsible Wool Standard (RWS), ensuring the highest level of animal welfare and land management.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing down for a more tailored fit or sizing up for a relaxed look.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.